Call Center System

VOICEONE FEATURE • Network-based help desk • Interactuve voice response • Inbound/ outbound call • Call transfers include all caller information • Caller ID / ANI Identification support with • Automatic database lookup • Predictive dialer support ( option) • Pop Up Screen support ( option) • Graphical browsing, pull down menus • Development environment.Automatic error, time-out and hang-up support • Multiple Application capability • System Vocabulary • Talk function, Fax on demand ( option) Performance Capabilities Support System • Stand-alone configuration • Interface • Netbios LAN connectivity • Collection of statistical data and generation of statistical reports • An operator interface that includes a color monitor and keyboard for run-time status display of line use, application specific information • Voice massaging recording TELEPHONE INTERFACE • Analog / Digital PBX telephone lines • E1 / T1 digital lines with ANI / DNIS • Call Progress Analysis Module( option) • Voice Recognition modul ( option) • Text-to Speech module ( option) • Pulse-to-tone converter with DID ( option)